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FAQs

Is this official UDON Collectibles merchandise?

Yes!  Official and awesome.

How can I reach you?

You can email us at [email protected] with any questions about our shop and products!  We are standing by to help in anyway we can.

There is a problem with my item, what should I do?

If your item was not delivered correctly or is broken, please contact us at [email protected] and we will help remedy your problem!

Are these shirts limited edition?

Some shirts will only be up for a short time.  Check out the details while you can.

What kind of sales do you have?

We often have sales of certain items during special holidays, and sometimes even whole collections along with special events.  Some shirts are only up for a short time as well.

What is your return policy?

We will accept returns within 45 days, unless otherwise noted on the product page or in acceptance with the following terms:

The items must be in their original condition with tags, cards, and labels that came with it.  We will issue your refund in the same form that you paid with.

If you return an item that is not defective then you will be responsible for paying the cost of shipping.

Please contact udon@powercore.io if you need to make a return.

What do I do if my package is missing or stuck in the mail?

First, you should contact your local post office to make sure that delivery actually occurred!  Sometimes you will get the delivery notification a few hours before arrival.

If your item is missing or stuck in the mail please report it within that time frame as well.  After 30 days have passed if the shipment is lost or stuck at customs we cannot reclaim it for you or reimburse you if you have not reported it to us.

How long does shipping take?

Please allow 10-15 days for your item to come!  Email us if you have any questions.  When we have sales and limited shirts sometimes there is a high demand that can create a small delay, but we assure you that it is worth the wait for your amazing UDON gear.

I only got part of my order!

Don't worry!  We ship our items out from a couple of different places, so you may receive your order in a few different packages.

Why is my shipping more expensive than last time I ordered?

Right now our items are in a variety of places.  Because of this, sometimes items that come from different places will have separate shipping rates.  We are working on improving this!

What kinds of payment do you accept?

We accept most major credit cards and paypal.

- International Shipping

What countries do you ship too?

We ship internationally to most places across the world!  If your country is not available let us know.
Our official Street Fighter shirts cannot be shipped to Asia. 
MegaMan & Persona Items are available for North America only.

These notices can be found in the item descriptions per item.

Sorry, we are not responsible for possible import/customs duties and extra charges upon arrival in destination countries, and we cannot mark items as gifts.

Please refer to the following chart to choose your size: